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Front lawn tidy-up, hedge trimming, and recurring maintenance.
New add-on
Never miss another lead while you are out on the tools.
When you cannot get to the phone, the SortScape AI Receptionist answers instead of voicemail — greeting customers, answering common questions, and capturing new job requests so no enquiry is lost.
Try the demo at +61468077621 to hear how the SortScape Receptionist answers and what your customers would experience on a real call.
Recent calls
FAQ answered 30 minutes ago
Questions about pricing
Caller inquired about lawn mowing.
Follow-up 6h ago
SMS sent automatically
Thanks for calling. We have your request and will be in touch soon.
What it does
A phone answering assistant built for service businesses.
Give callers a fast, friendly response and keep the details connected to the rest of your SortScape workflow.
Answers calls 24/7
A safety net that picks up when you are on the tools, your team is busy, or callers reach you after hours — so enquiries do not go to voicemail.
Captures new requests
Callers can describe the work they need and SortScape turns the conversation into a job request.
Handles common questions
Add FAQs for your services, service areas, rates, and booking process so callers get helpful answers.
Transfers to your team
Let callers ask for a real person and transfer the call to the mobile or office number you choose.
Sends SMS follow-ups
Send a confirmation SMS after a request is captured so customers know their enquiry was received.
Keeps a call history
Review recordings, transcripts, summaries, and outcomes from the AI Receptionist page in SortScape.
Never miss another lead
Most missed calls happen when you are already doing the work.
When nobody can answer, the call usually goes to voicemail — or the customer tries the next business on the list. The AI Receptionist gives every enquiry an immediate response instead.
- Working on-site
- Operating equipment
- Driving between jobs
- Speaking with another customer
- Spending time with family after hours
The alternative is often:
- An unanswered phone
- Voicemail the customer never returns to
- A customer calling a competitor instead
Common concerns
Works alongside your team, not instead of it.
Compare the AI Receptionist against voicemail and missed calls — not against the people who already run your business.
We're already busy / at capacity
More enquiries give you more choice — not necessarily more work. Be selective about the jobs you accept, fill gaps in your schedule, and avoid losing opportunities simply because nobody was available to answer.
I already have a receptionist
Even the best receptionist cannot answer every call. The AI Receptionist acts as a safety net when your team is busy, unavailable, or finished for the day. Many businesses use it alongside their existing staff to ensure no enquiry is missed.
I don't want a robot answering my phones
Most customers prefer an immediate, helpful response over voicemail. The AI Receptionist is professional and friendly, focused on helping callers quickly. The goal is a better customer experience — not removing human interaction.
This could damage my reputation
Missed calls often create a worse experience than a prompt AI response. Customers appreciate immediate acknowledgement and clear next steps. Businesses that answer every enquiry appear more responsive and professional.
How it works
Forward the calls you cannot answer.
Keep your main business number and choose when calls should go to SortScape. Forward only missed calls, busy calls, after-hours calls, or all calls.
Read setup guide- 1
Enable the AI Receptionist in SortScape.
- 2
Review your greeting and add the questions customers ask most often.
- 3
Forward missed or after-hours calls to the AI Receptionist number.
- 4
Review captured requests, recordings, summaries, and transcripts in SortScape.
Example call
Hear how it sounds on the phone.
Press play to hear a real call with the SortScape AI Receptionist — from the greeting and questions through to capturing a new job request.
SortScape Receptionist
Hi. Thanks for calling SortScape HQ. You're speaking with Sam, our automated voice assistant. How can I help you today?
Caller
Yes. I need to have my lawn mowed and my hedges trimmed.
SortScape Receptionist
No worries. I can help with that. Could you please provide your first and last name?
Pricing
50% off your first year.
Australia
Launch price
AUD $49 /month
- Available if you sign up by 31 August
- AUD $99/month after that
Flat rate · any SortScape plan · not per user
New Zealand
Launch price
NZD $59 /month
- Available if you sign up by 31 August
- NZD $119/month after that
Flat rate · any SortScape plan · not per user
See full pricing for plan details.
AI Receptionist FAQs
How is this better than voicemail?
Voicemail asks customers to leave a message and wait for a callback. Many won't. The AI Receptionist responds immediately, answers common questions, captures request details, and can transfer urgent calls.
I already answer my own phone. Why do I need this?
You probably cannot answer every call. When you are on a mower, with a customer, driving between jobs, or finished for the day, the AI Receptionist ensures enquiries are not lost to voicemail or a competitor.
What if I already have a receptionist?
Even the best receptionist cannot answer every call. The AI Receptionist acts as a safety net when your team is busy, unavailable, or finished for the day. Many businesses use it alongside their existing staff to ensure no enquiry is missed.
Will the AI receptionist make my business feel less personal?
Most customers would rather receive an immediate response than reach voicemail. The AI Receptionist ensures every caller is acknowledged, their details are captured, and they know what happens next. Your team still provides the service. The AI simply handles the first interaction and keeps customers engaged until you're available to call them back.
Will customers know they are talking to AI?
Yes. The receptionist introduces itself clearly, just as in the demo call above. Being upfront is part of providing a professional experience. Most callers simply want a quick response and clear next steps, which is often a better experience than reaching voicemail or waiting for a callback.
What if a customer wants to speak to a real person?
Callers can ask to speak to someone and, if call transfer is enabled, the AI Receptionist transfers them to the number you choose.
What if the AI cannot answer a question?
It captures the caller's details and request so your team can follow up. You can also add FAQs for your services, areas, and pricing to handle more questions automatically.
We already have plenty of work. Why would we need this?
The goal is not always to take on more work. More enquiries give you more choice over which jobs to take, allowing you to focus on higher-value work and become more selective about the customers you serve. Many businesses use additional enquiries to increase revenue without increasing their workload.
What happens after hours?
The AI Receptionist continues answering calls after hours. It greets callers, answers common questions, and captures job requests so nothing is missed while you're away. You can review everything in SortScape the next morning.
How much does the AI Receptionist cost?
AUD $49/month for your first year. Available if you sign up by 31 August. AUD $99/month after that. In New Zealand: NZD $59/month for your first year. Available if you sign up by 31 August. NZD $119/month after that. Flat rate · any SortScape plan · not per user
Do I need to change my business phone number?
No. SortScape gives you a dedicated number for the AI Receptionist. You can forward calls to it only when you are busy, unavailable, or after hours. You can also update your Google Business profile to point to the new number.
Can I listen back to calls?
Yes. Calls are recorded and you can review the recording, transcript, summary, and outcome in SortScape.
Who can use the AI Receptionist?
The AI Receptionist is currently available as a paid add-on for SortScape customers in Australia and New Zealand.
Ready to stop losing enquiries to voicemail?
Start a free trial and see how the AI Receptionist captures every opportunity — even when you and your team cannot get to the phone.
