SortScape
New add-on

Never miss another lead while you are out on the tools.

When you cannot get to the phone, the SortScape AI Receptionist answers instead of voicemail, greeting customers, answering common questions, and capturing new job requests so no enquiry is lost.

Call the SortScape Receptionist Start free trial

Try the demo at +61468077621 to hear how the SortScape Receptionist answers and what your customers would experience on a real call.

New requests

Captures new requests while you are on the tools

Captures new requests 24/7

When you are on the tools, your team is busy, or callers reach you after hours, the AI Receptionist picks up instead of voicemail. Callers describe the work they need and their address, and SortScape turns the conversation into a job request ready to quote.

  • Answers calls 24/7 so enquiries never go to voicemail
  • Creates the contact, property, and job request automatically

SMS follow-up

Sends an SMS follow-up after the call

Sends SMS follow-ups automatically

As soon as a request is captured on a call, SortScape sends a confirmation SMS so the customer knows their enquiry was received and you will be in touch.

  • Sent straight after the call without using your SMS credits
  • Customise the follow-up message template in Settings

Common questions

Answers the questions callers ask most

Handles common questions from your FAQs

Add the questions customers ask most often, such as your service areas, rates, and how bookings work, in plain English. Callers get helpful, accurate answers straight away.

  • Uses the exact service areas and pricing you save
  • Add or update FAQ topics at any time in Settings

Live handoff

Transfers to your team when needed

Transfers live calls to the number you choose

Turn on call transfers and choose the mobile or office number where calls should ring. Whenever a caller asks to speak to a real person, the AI Receptionist puts them straight through.

  • Routes live calls to your mobile or office number
  • Switch call transfers on or off whenever it suits

Call history

Every call, captured and reviewable

Keeps a full call history in SortScape

Review recordings, transcripts, summaries, and outcomes from the AI Receptionist page in SortScape. Calls that capture new work link straight to the request in your Requests inbox, ready to quote.

  • Listen back to the call recording at any time
  • Jump straight from the call to the captured job request

Never miss another lead

Most missed calls happen when you are already doing the work.

When nobody can answer, the call usually goes to voicemail, or the customer tries the next business on the list. The AI Receptionist gives every enquiry an immediate response instead.

  • Working on-site
  • Operating equipment
  • Driving between jobs
  • Speaking with another customer
  • Spending time with family after hours

The alternative is often:

  • An unanswered phone
  • Voicemail the customer never returns to
  • A customer calling a competitor instead

Common concerns

Works alongside your team, not instead of it.

Compare the AI Receptionist against voicemail and missed calls, not against the people who already run your business.

We're already busy / at capacity

More enquiries give you more choice, not necessarily more work. Be selective about the jobs you accept, fill gaps in your schedule, and avoid losing opportunities simply because nobody was available to answer.

I already have a receptionist

Even the best receptionist cannot answer every call. The AI Receptionist acts as a safety net when your team is busy, unavailable, or finished for the day. Many businesses use it alongside their existing staff to ensure no enquiry is missed.

I don't want a robot answering my phones

Most customers prefer an immediate, helpful response over voicemail. The AI Receptionist is professional and friendly, focused on helping callers quickly. The goal is a better customer experience, not removing human interaction.

This could damage my reputation

Missed calls often create a worse experience than a prompt AI response. Customers appreciate immediate acknowledgement and clear next steps. Businesses that answer every enquiry appear more responsive and professional.

How it works

Forward the calls you cannot answer.

Keep your main business number and choose when calls should go to SortScape. Forward only missed calls, busy calls, after-hours calls, or all calls.

Read setup guide
  1. 1

    Enable the AI Receptionist in SortScape.

  2. 2

    Review your greeting and add the questions customers ask most often.

  3. 3

    Forward missed or after-hours calls to the AI Receptionist number.

  4. 4

    Review captured requests, recordings, summaries, and transcripts in SortScape.

Example call

Hear how it sounds on the phone.

Press play to hear a real call with the SortScape AI Receptionist, from the greeting and questions through to capturing a new job request.

SortScape Receptionist

Hi. Thanks for calling SortScape HQ. You're speaking with Sam, our automated voice assistant. How can I help you today?

Caller

Yes. I need to have my lawn mowed and my hedges trimmed.

SortScape Receptionist

No worries. I can help with that. Could you please provide your first and last name?

Pricing

50% off your first year.

Australia

Launch price
AUD $49 /month

Prices exclude GST.

  • Available if you sign up by 30 November
  • AUD $99/month after that

Flat rate · any SortScape plan · not per user

New Zealand

Launch price
NZD $59 /month
  • Available if you sign up by 30 November
  • NZD $119/month after that

Flat rate · any SortScape plan · not per user

See full pricing for plan details.

AI Receptionist FAQs

How is this better than voicemail? +
Voicemail asks customers to leave a message and wait for a callback. Many won't. The AI Receptionist responds immediately, answers common questions, captures request details, and can transfer urgent calls.
I already answer my own phone. Why do I need this? +
You probably cannot answer every call. When you are on a mower, with a customer, driving between jobs, or finished for the day, the AI Receptionist ensures enquiries are not lost to voicemail or a competitor.
What if I already have a receptionist? +
Even the best receptionist cannot answer every call. The AI Receptionist acts as a safety net when your team is busy, unavailable, or finished for the day. Many businesses use it alongside their existing staff to ensure no enquiry is missed.
Will the AI receptionist make my business feel less personal? +
Most customers would rather receive an immediate response than reach voicemail. The AI Receptionist ensures every caller is acknowledged, their details are captured, and they know what happens next. Your team still provides the service. The AI simply handles the first interaction and keeps customers engaged until you're available to call them back.
Will customers know they are talking to AI? +
Yes. The receptionist introduces itself clearly, just as in the demo call above. Being upfront is part of providing a professional experience. Most callers simply want a quick response and clear next steps, which is often a better experience than reaching voicemail or waiting for a callback.
What if a customer wants to speak to a real person? +
Callers can ask to speak to someone and, if call transfer is enabled, the AI Receptionist transfers them to the number you choose.
What if the AI cannot answer a question? +
It captures the caller's details and request so your team can follow up. You can also add FAQs for your services, areas, and pricing to handle more questions automatically.
We already have plenty of work. Why would we need this? +
The goal is not always to take on more work. More enquiries give you more choice over which jobs to take, allowing you to focus on higher-value work and become more selective about the customers you serve. Many businesses use additional enquiries to increase revenue without increasing their workload.
What happens after hours? +
The AI Receptionist continues answering calls after hours. It greets callers, answers common questions, and captures job requests so nothing is missed while you're away. You can review everything in SortScape the next morning.
How much does the AI Receptionist cost? +
AUD $49/month for your first year. Available if you sign up by 30 November. AUD $99/month after that. Prices exclude GST. In New Zealand: NZD $59/month for your first year. Available if you sign up by 30 November. NZD $119/month after that. Flat rate · any SortScape plan · not per user
Do I need to change my business phone number? +
No. SortScape gives you a dedicated number for the AI Receptionist. You can forward calls to it only when you are busy, unavailable, or after hours. You can also update your Google Business profile to point to the new number.
Can I listen back to calls? +
Yes. Calls are recorded and you can review the recording, transcript, summary, and outcome in SortScape.
Who can use the AI Receptionist? +
The AI Receptionist is currently available as a paid add-on for SortScape customers in Australia and New Zealand.
Can I call to try it before I sign up? +
Yes. Call +61468077621 to hear the live SortScape AI Receptionist demo. This lets you experience what your callers would hear. It is not a call with our support team. See our setup guide at /docs/customer-management/ai-receptionist/ for how it works once you add it to your account.

Ready to stop losing enquiries to voicemail?

Start a free trial and see how the AI Receptionist captures every opportunity, even when you and your team cannot get to the phone.

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