Does SortScape have a mobile app?

Absolutely! Whether you and your crew are using an iPhone or an Android phone, we’ve got you covered. Our iOS app can be found on the App Store, and for Android users, we’re available on the Google Play Store.

If your car supports Apple CarPlay, the iOS app shows today’s run on the car screen. See Using SortScape with Apple CarPlay.

There is no separate app for Mac or Windows computers. On a laptop or desktop, use SortScape in your browser at app.sortscape.com. The iPad app is not offered for Mac, so if you still have an old copy of it on a Mac from the App Store, delete it and use the browser instead.

Phone and tablet requirements

Being able to download the app from the App Store or Play Store is the first check, but it does not guarantee a good experience on every device.

As a general rule, phones older than about five years may not work well with SortScape. Newer phones keep getting faster processors, more memory, and better built-in browsers. SortScape is built to take advantage of those capabilities so the schedule, maps, photos, and messaging stay smooth for crews in the field. Supporting very old hardware at the same time makes it hard to use those improvements without slowing everyone else down.

There is also a security reason to avoid old phones for work. Most manufacturers only provide security updates for about four to five years after a phone is released. Once those updates stop, the phone is no longer a safe choice for professional use, even if it still turns on and can open apps.

Practical guidance

• Prefer phones released within the last five years, with current OS updates installed.
• If the App Store or Play Store will not let you install SortScape, that device is not supported.
• If the app installs but stays blank, loads very slowly, or keeps failing after normal troubleshooting, the phone is likely too old or underpowered. Try a newer device.
• For connection and reinstall steps, see What if I have trouble connecting to SortScape?.

See customer names on incoming calls (iPhone)

The iPhone app can show a customer’s name when they call you, without you saving them to your phone’s contacts. It matches the caller’s number against the mobile and home phone numbers of your active contacts in SortScape.

To turn it on:

1. Install the SortScape app from the App Store and log in.
2. Open the iPhone Settings app and go to Phone (on newer versions of iOS it is under Apps).
3. Tap Call Blocking & Identification.
4. Turn on SortScape.

The list of names refreshes when you open the SortScape app, so open it after adding or changing contacts.

Caller ID is only available in the iPhone app. SortScape does not add your customers to the contacts on your phone, so they will not appear in the Contacts app or when you search for a name to call.