SMS opt-out and resubscribe
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How it works
Section titled “How it works”Customers can stop or restart SMS messages by replying with simple keywords.
SortScape automatically applies these requests and sends a short confirmation so they know it worked.
This ensures customers can control their messages and helps keep SMS delivery reliable.
Opting out
Section titled “Opting out”Customers can reply with messages like:
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STOP, END, CANCEL, UNSUBSCRIBE
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or phrases like “stop texting me” What happens:
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The number is unsubscribed
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You cannot send SMS to them anymore
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They receive a one-time confirmation: You have been unsubscribed and will no longer receive messages from this business. Reply START to resubscribe.
Opting back in
Section titled “Opting back in”Customers can reply with:
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START, UNSTOP, SUBSCRIBE What happens:
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SMS is re-enabled for that number
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They receive a one-time confirmation: You’re now subscribed and may receive messages from this business again. Reply STOP to unsubscribe.