I received a payment in my bank but don't recognise the payee details

If you use online payments (Stripe Pay Now on invoices), a deposit in your bank account often comes from Stripe, not from a customer name on the bank statement.

That deposit is usually a Stripe payout: Stripe combines one or more Pay Now payments, deducts processing fees, and sends the total to your bank. The amount usually will not match any single invoice in SortScape.

Match the deposit to your invoices

1. Open Settings → Invoicing → Online payments
2. Click Open Stripe Dashboard
3. In Stripe, open Payouts and find the payout with the same amount and date as your bank deposit
4. Open the payout to see the individual charges
5. Match each charge to the paid invoice in SortScape

Each online payment is already recorded on its invoice when the customer pays.

For the full explanation, see Reconciling a Stripe deposit in your bank account in Taking online payments for invoices.

If you are looking for a payment recorded inside SortScape (not a bank deposit), see Recording invoice payments.