I received a payment in my bank but don't recognise the payee details

If you use online payments (Stripe Pay Now on invoices), a deposit in your bank account often comes from Stripe, not from a customer name on the bank statement.

That deposit is usually a Stripe payout: Stripe combines one or more Pay Now payments, deducts processing fees, and sends the total to your bank. The amount usually will not match any single invoice in SortScape.

Each online payment is already recorded on its invoice when the customer pays. To match the deposit to those invoices, open the payout in your Stripe Dashboard and compare its charges with your paid invoices. The steps are in Match a bank deposit to your invoices.

If you are looking for a payment recorded inside SortScape (not a bank deposit), see Recording invoice payments.