Changes to billing for customers paying through the Xero App Store
Last updated:
What changed?
Section titled “What changed?”Xero retired its App Store Subscriptions service and cancelled all Xero App Store subscriptions for SortScape on 30 June 2026.
Since 1 July 2026, customers who used to pay through the Xero App Store pay SortScape directly by credit card. Payment details were not transferred from Xero, so each customer entered their card in SortScape. This was Xero’s decision, not SortScape’s.
If you have always paid SortScape directly, nothing changed for you.
Did my pricing change?
Section titled “Did my pricing change?”No. Only how you are billed changed. Your SortScape subscription price stayed the same.
You can pay monthly or annually. See Billing plans, changes, and cancellation for how each option works.
What if I haven’t entered my payment details yet?
Section titled “What if I haven’t entered my payment details yet?”The grace period for entering payment details ended on 8 July 2026. If your account is now inactive, sign in at app.sortscape.com in a web browser (billing is not available in the mobile app) and choose a plan under Settings → Company → Billing.
Where do I update my payment details now?
Section titled “Where do I update my payment details now?”In SortScape, not Xero. See How do I update my credit card information?
What about prepaid time and Xero charges?
Section titled “What about prepaid time and Xero charges?”Xero refunded any unused prepaid subscription time on a pro-rata basis. If you have a question about that refund, or Xero charged you for a SortScape App Store subscription after 30 June 2026, contact Xero directly. SortScape cannot cancel or refund charges made through the Xero App Store.
Questions?
Section titled “Questions?”Contact the SortScape support team at support@sortscape.com.